Gray has been in the customer service industry for 38 years. He has been dealing with clients and helping in filling their needs for almost all of his career. Gray has a lot of knowledge about construction and construction tools as he used to work on construction sites and operate heavy machinery. He decided to join the team at Systèmes Sous-sol Québec when he saw a great opportunity to help homeowners by adding to his credentials a specialization in basement waterproofing and foundation repair.
He first started as a System Design Specialist, inspecting clients' basement and foundations and recommending solutions to their problems. He rapidly proved to be a people person thanks to his empathetic attitude and clear explications.
He then became our Director of Training and Business Development. Daily, he trains our specialists to become better experts and he assists customers with specific requests. He works to make sure our customers have the best possible experience. He is a trusted and valued member of the Systèmes Sous-sol Québec team and upholds the standards of the company.
In his free time, Gray is the captain of a dragon boat team.
The owner of this property was renovating his basement when he noticed, while trying to replace the drywall, that the concrete wall of the foundation was covered with mold. He really panicked, wondering for how long the air in his house was contaminated. He didn't want to wait any longer, knowing that his family's health had likely been affected by the air quality. He wanted to solve the problem quickly.
After a detailed assessment of over 90 minutes with our specialist, the client felt better and more confident; his problem could be resolved quickly. He chose the CleanSpace product on the walls as well as the WaterGuard drainage system. Now the customer and his family enjoy a dry space that combines comfort and functional
There was a major flooding in the basement of this residence in Rougemont, Qc. The water had infiltrated quickly and in large quantities and the basement was completely ruined. Our client got very worried that this might affect badly on the rest of his house.
Our team reacted quickly and proceeded with an installation that would guarantee a dry space and will be protected from any future flooding.
A SuperSump pump was installed, which is the most efficient pump capable of pumping 2200 gallons per hour, quietly and efficiently.
The SuperSump can be installed with an optional UltraSump Battery Backup Sump Pump, which can pump out 11,500 gallons or more on a single charge!
This basement in Daveluyville suffered from water infiltration, and our client needed to sell this place as soon as possible, so he contacted us in order to solve these problems.
When our specialist went to do the inspection, he recommended a complete solution that would solve the water seepage issues once and for in order to sell the house more easily.
Our team installed 55 feet of WaterGuard interior drain. This piping system is specifically designed to effectively solve basement water problems without worrying about blockages caused by the soil under the floor. The WaterGuard intercepts the water at the perimeter of the basement and expels it discreetly and in a safe manner. It is a block-proof solution, a good alternative to other drainage systems that sit directly on the ground and often become clogged.
Another basement problem solved thanks to our products and full waterproofing service.
Our customer wanted the peace of mind that comes with this solution's lifetime warranty. He therefore chose the WaterGuard solution.
WaterGuard is a drainage system that leads water to the pump, to then be evacuated outside the house, at a safe distance. The client can now enjoy a dry basement, year round and protect his investment.
Systèmes Sous-sol Quebec is happy to have resolved Mr. Daigle's problem in Dosquet, QC