Throughout his 8 years’ experience in customer service, Toufic has acquired great knowledge in identifying the needs of clients. This is how he can offer them the best products and solutions for their home. Toufic enjoys helping people solve their problems and making sure their worries is a thing of the past.
Systèmes Sous-sol Québec saw what an asset Toufic would be to the company with his background in customer service and immediately brought him on board. By sharing his experience with homeowners and explaining the effects of water or foundation damage, he can really prevent problems before they occur or worsen. He is a trusted and valued member of the Systèmes Sous-sol Québec team and upholds the standards of the company. Toufic has been thoroughly trained and has earned the title of “Waterproofing and Foundation Repair Professional” through the Basement Systems and Supportworks international networks.
Systèmes Sous-sol Québec is the regional dealer of the Basement Systems International Waterproofing Network, a group of over 350 of the best waterproofing contractors in the world, who have exclusive access to patented products, comprehensive training, and support through the international company. Systèmes Sous-sol Québec is also the dealer of Supportworks Inc., a foundation repair contractor network across the United States and Canada, helping residential and commercial property owners fix their failing foundations.
Toufic enjoys meeting with homeowners and helping them solve their basement water, crawlspace and foundation problems, enabling them to get more out of their homes.
During his free time, he enjoys spending time with his family and staying active at the gym.
Mr. Dauphin has a cold room in his basement with concrete walls and floors. When there are heavy rains, water seeps into it. He's already had up to 1 inch of water in that room. Knowing that this could happen again, he contacted Systèmes Sous-sol Québec to fix the situation.
The solution for our client is to waterproof the cold room. For this, our experts installed our WaterGuard internal drain system on the footing of the foundation and connected it to our TripleSafe sump pump system. In this way, the water from the walls flows into the WaterGuard and then is directed into the sump pump system to be ejected outside. Then, in order to remove the humidity, they put a drainage membrane on the walls and our CleanSpace membrane on top. The CleanSpace provides a barrier against water vapor and makes the room brighter.
With this solution, Mr. Dauphin has a dry cold room at all times!
The problem: This Pierrefonds client had a crack in his foundation wall. As we can see in the photo, it was still quite important.
The solution: We injected the crack with a polyurethane and then we covered it with our product called Flexispan. At the crack, we dug a small hole to put a drainage membrane to redirect the water.
Cold basement walls make your entire basement colder in the winter. The cold surface also creates condensation in the summer. Insulating your basement walls with the right material can help make your basement warmer and drier.
Those problems were occurring in our client’s basement in Montreal, and this is when she deceided to contact us!
Our team suggested the installation of 2 from our products: ThermalDry and Foamax.
Our thermalDry system is Stain resistant.Won't warp, bow or delaminate like wood products.
As for our Foamax, it really makes a big difference in the temperature of your walls, providing a comfortable basement and lowering heating costs.
Ms. Renaud wanted to transform her crawl space into a clean, dry place in which she could store her belongings. The crawl space is made of earth and the stone walls were not insulated. Which made the place damp and cold. So she contacted Système Sous-sol Québec in order to have a quick and permanent solution.
Our solution was to install a drainage mat over the earthen floor to direct surface water to the existing sump pump and then lay our CleanSpace liner over the drainage mat to isolate the earth from the house and on the stone walls. The CleanSpace helps block the evaporation of water in the ground to reduce the humidity level in the crawl space. It is sturdy and gives a clean and clear appearance to the crawl space.
With this solution, Mrs. Renaud will finally be able to use this space to store her belongings.
Ms. Tremblay contacted Systèmes Sous-sol Québec, because a strong odor of humidity emanated from her basement. There was several water seepage, mold and its sump pump system was not sufficient to remove all the water. All of these factors caused this unpleasant smell of dampness.
Our client wanted a complete and permanent solution to her problem. And for that, our experts installed a WaterGuard interior drain which is connected to a second SmartPump sump pump system. In this way, the water ends up in the WaterGuard and the latter will direct it to the Smart Pump. Then they laid a drainage mat on the gravel floor. Its function is to direct the surface water towards the sump pump. They added the TerraBlock insulation sheets to the drainage mat in order to insulate the floor of the house and allow for some comfort when moving. Finally, they applied our CleanSpace coating on top of the TerraBlock. The three combined (Drainage Mat, TerraBlock and CleanSpace) form a perfect trio for insulating and waterproofing the basement.
Mr. Bernier had humidity problems in his cottage. Its crawl space is earth and only a few foundation walls were insulated. There were also windows which were not insulated. The high humidity in his crawl space came from the earthen floor and outside. And because of that, the rest of the house was affected and so was the comfort.
In order to solve its problem, our experts installed a SmartSump sump pump system connected to an external discharge line in order to expel the water coming from the ground away from the foundation. They insulated the walls that had no insulation with SilverGlo. Then they laid a drainage mat on the earthen floor. The purpose of this is to drain the surface water towards the sump pump. Over the drainage mat, flexible TerraBlock insulation sheets have been placed. They insulate and protect the crawl space as well as the house from humidity. And then our 20mm thick Polyethylene CleanSpace a liner was placed on the TerraBlock. It locks in moisture, is antimicrobial, and provides a clear, bright appearance in crawl spaces. Finally, our Sanidry Sedona dehumidifier was installed to filter the air and control the humidity level.
With this complete solution, Mr. Bernier will no longer have a humidity problem in his crawl space and will find comfort in his home.
This basement in Beaconsfield was having problems such as high humidity, moisture and growth of mold.
In order to fix this problem, our team went for a free inspection and noticed that the existing sump pump was not effective. Actually a sump pump system that does not have an airtight lid will allow bacteria and mold spores to spread into the area.
In addition, the pump was not very effective during flood and heavy rain period. Furthermore our team recommended changing this sump pump into one of the best sump pumps in the market which is the SuperSump pump.
The SuperSump pump system features a Zoeller sump pump system and our durable sump pump liner. The SuperSump's is available in ⅓ and ½ HP pump models, which are able to pump out 2,200 and 3,900 gallons, respectively.