Sophie Tremblay

Systèmes Sous-sol Québec

Title: Sales Coordinator

Hometown: Boisbriand

Sophie Tremblay from Systèmes Sous-sol Québec

In her previous employment, Sophie worked for 8 years as a travel agent, where she took care of every customer, from the time they started planning their trip to making sure they had a great experience after their return. This confirmed what she already believed, that the first contact you make with a client is so important in building a trusting relationship with them. This is why she handles every call with positivity and a big smile. A few years ago, Sophie decided to buy her childhood home and fully renovated it, so the reality of residential projects is a concept she grasps very well.


Systèmes Sous-sol Québec saw what an asset Sophie would be to the company with her background in residential home improvement and customer service and immediately brought her on board. By sharing her experience with homeowners and explaining the effects of water or foundation damage, she can really relate to them and prevent problems before they occur or worsen. She is a trusted and valued member of the Systèmes Sous-sol Québec team and upholds the standards of the company. Sophie has been thoroughly trained and has earned the title of “Sales Coordinator” through the Basement Systems and Supportworks international networks.

Systèmes Sous-sol Québec is the regional dealer of the Basement Systems International Waterproofing Network, a group of over 350 of the best waterproofing contractors in the world, who have exclusive access to patented products, comprehensive training, and support through the international company. Systèmes Sous-sol Québec is also the dealer of Supportworks Inc., a foundation repair contractor network across the United States and Canada, helping residential and commercial property owners fix their failing foundations.

Sophie's great patience means she will go the extra mile to help our customers with their projects, caring about the best outcome possible for them.  

During her free time, she enjoys hiking, she is passionate about music and keeping herself healthy by going to the gym. 

from customers I've helped!
  • "Your customer service agent Sophie gave me with an excellent service!" Read Full Testimonial

    Maria S. of Quebec, QC

    Customer Testimonial

              I was very happy with Sophie's service! I called your company to repair my French drain following a recommendation from my cousin who did business with a Basement Systems company. Sophie took the call, listened patiently, served me well throughout our call, and did her best to provide me with excellent service. I was surprised because even with large national companies, I always had bad experiences with customer service agents. Sophie is a great member of your team, and you need to know that. I am really happy and I look forward to meeting your specialist this Friday!
    Maria S.
    Quebec, QC

our service area

We serve the following areas

OntarioQuebec Our Locations:

Systèmes Sous-sol Québec
1620 boul Saint-Elzéar O
Laval, QC H7L 3N2
Service Area
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