Call Centre Specialist

Join Our Team as a Call Center Specialist!

Full-time, Permanent

At Systèmes Sous-sol Québec, we believe in work-life balance and fostering a positive, supportive work environment. Join us and become a key part of a dynamic, customer-focused team!

What We Offer – Call Center Specialist:

• $19/hour + bonuses – Be rewarded for your hard work!

• Benefits after 90 days

• RRSP contribution up to 3% – We invest in your future

• Full-time, permanent position – The stability you deserve!

• Growth and advancement opportunities – We invest in YOU!

Call Center Specialist Responsibilities:

• Answer incoming calls and make outbound calls professionally and with a positive attitude

• Schedule and coordinate appointments with homeowners – no high-pressure sales!

• Follow up with customers to ensure satisfaction and clear communication

• Update and organize customer records

• Optimize appointment scheduling and ensure smooth daily operations

• Handle administrative tasks (messages, emails, printing, filing, etc.)

What We’re Looking For in a Call Center Specialist:

✔ 2+ years of experience in customer service or a call center – You’re a natural communicator!
✔ Bilingual (French & English) – Comfortable working with a diverse clientele
✔ Strong multitasking skills – You thrive in a fast-paced environment!
✔ Excellent listening and problem-solving skills – You enjoy helping others
✔ Comfortable with computer tools – Skilled in scheduling and data entry

Who We Are:

Since 2007, Systèmes Sous-sol Québec has been a leader in foundation repair, helping thousands of homeowners protect their biggest investment. We are part of the largest contractor network in the world and have received several awards, including:

• #1 Canadian Dealer – Contractor Nation – since 2018

• Consumer Choice Award (2019, 2020, 2021)

• Recognized by the APCHQ & ACQ for excellence in service

Discover what makes us unique:
https://www.youtube.com/watch?v=W2gJMJhBtjE

www.systemessoussolquebec.com

Ready to take your career to the next level? Apply today and become part of an exceptional team!