Over the last few years, Nancy was working as a supervisor in a call center. She was doing a lot of coaching for her employees. She was also in charge of the schedule of the employees. Nancy was always making sure that all of the staff members know well all procedures and be well organized in their work. Plus, if one of them needed assistance with a customer, she would help them to be sure that the client has a good service.
Systèmes Sous-sol Québec saw what an asset Nancy would be to the company with her background in residential home improvement and customer service and immediately brought her on board. By sharing her experience with homeowners and explaining the effects of water or foundation damage, she can really relate to them and prevent problems before they occur or worsen. She is a trusted and valued member of the Systèmes Sous-sol Québec team and upholds the standards of the company. Nancy has been thoroughly trained and has earned the title of “Customer Service Representative” through the Basement Systems and Supportworks international networks.
Systèmes Sous-sol Québec is the regional dealer of the Basement Systems International Waterproofing Network, a group of over 350 of the best waterproofing contractors in the world, who have exclusive access to patented products, comprehensive training, and support through the international company. Systèmes Sous-sol Québec is also the dealer of Supportworks Inc., a foundation repair contractor network across the United States and Canada, helping residential and commercial property owners fix their failing foundations.
It's important for Nancy to deliver the best customer service and to take time to meet client expectations.
During her free time, she likes to organize events, be with her family, and travel.