Hi Mike Costello,
I tried to reach you yesterday but you were out of the office. The reason I wanted to speak to you was to express my gratitude. The installation of the Triple Safe sump pump system, the vertical SaniDry dehumidifier as well as the flooring system were installed without a hitch last Friday, Nov. 13th, all as promised by your company.
I found your crew to be very meticulous and courteous. They arrived on time and didn't finish until almost 8 o'clock that evening. My basement was left in tip top shape without a trace of debris or even a speck of dust. It was thoroughly professional from start to finish. The crew's foreman was especially professional. Even after a long and no doubt tiring day, he took all the time required to explain to me the scope of the work as well as the proper operation and maintenance of the new systems. The equipment, although new, looks to be reliable and long lasting.
I haven't had occasion to write such letters in the past, because most companies that I've hired don't always live up to their promises. This case was just so exceptional that I felt compelled to let you know.
Please accept my thanks for a job well done and please pass along my gratitude to the crew that went above and beyond the call of duty. I'd be proud to recommend Basement Systems Quebec to anyone looking for professional basement waterproofing work.