Testimonials for Systèmes Sous-sol Québec

The problem I had fixed was with one of my dwellings. I have a three and a half that is a short basement, and it had water infiltration. One of the walls was starting to show cracks.In theory, there was supposed to be a French drain on the outside, but I never dug the outside earth around the house. In other words, I have a swimming pool on the outside, a deck that occupies part of the backyard, so we would have had to demolish everything to enter the equipment in order to access the French drain.When I went to the home show, I saw this was a professional company that offered solutions adapted to the type of problems I was facing. The company was specialized in crawl spaces, which was my case, and in basement water infiltration, specifically. What I liked is that we were able to find, with the WaterGuard system, the ability to install a French drain as there was water infiltration, from the inside of the house rather than do it from the outside.As for my level of satisfaction, if I have a neighbor or friend who mentions they have similar water infiltration problems and who need a solution, I will not hesitate to recommend Systèmes Sous-sol Québec.The company is very professional, a quality service from finding the solution and selling it to the execution of the work.The work went very well, the team was very professional. They were meeting with me from time to time during the days when the work was being done and giving me explanations during the different stages. I was looking for a company that was specialized in this kind of problems.Do a solution that would last very long. When I will sell the house, the warranty is transferable. My experience with Systèmes Sous-sol Québec has been excellent.There is a lifetime warranty that is offered with it.

Mr. Gonzalez' home in Laval, Quebec had a finished basement that one day began to leak and cause many problems. As a savvy homeowner, Mr. Gonzales began to search the internet for the right company to fix the problem and restore his basement. That is how he found Basement Systems Quebec. The company not only that the right solution to stop basement leaks, but they also had the right materials to restore the water damaged walls and floors. The company is the only basement restoration company in Quebec to offer MillCreek waterproof basement flooring and the exclusive EverLast Basement Wall Restoration System: 100% waterproof and mold resistant material that will not support mold growth or be damaged by moisture and water accidents. Mr. Gonzalez is extremely satisfied with the way his basement looks now, and confident that it will last for many years. He is also very happy with the service provided by the company. "In only one month, Basement Systems fixed the problem in my house. When finished, they did put all the furniture, all the equipment in the same place as when they saw it at the first moment they came to my house."

After ten years living in his home, Nick I. from St. Leonard, Quebec noticed that the basement started to leak, probably because of an extension that was built without proper drainage. He called a few companies in the area for an estimate, but only Basement Systems Quebec offered a complete solution that made sense to him for a number of reasons. First it wouldn't require digging out the foundation from the outside or a lot of excavation from the inside. Installing the exclusive WaterGuard system offered by the company would only require jack hammering a six inch trench along the interior perimeter of the basement walls. The system was also more affordable, but it was the sump pump system with alarm and a battery backup, and the Transferable Lifetime Warranty offered by the company that really convinced Nick that he had the right company and the right products for the job. "Overall we are very satisfied. If someone would come to me and ask me for my advice, without hesitation I would strongly recommend Basement Systems Quebec, because their problems would be solved, they could be assured that there wouldn't be any more water coming into their house, and the service that they would provide would be very good, and they could have the confidence that their are reliable." - explains Nick. "We paid less than we would have paid if we went with another supplier but the work was actually done well and we haven't had a problem ever since. "

I was very happy with Sophie's service! I called your company to repair my French drain following a recommendation from my cousin who did business with a Basement Systems company. Sophie took the call, listened patiently, served me well throughout our call, and did her best to provide me with excellent service. I was surprised because even with large national companies, I always had bad experiences with customer service agents. Sophie is a great member of your team, and you need to know that. I am really happy and I look forward to meeting your specialist this Friday!

Just when Garnet Alexander from Beaconsfield, QC thought he had the water problems under control in his basement, the sump pump failed. Half an inch of water got into the basement, completely ruining the recently installed flooring. That is when he called Basement Systems Quebec for help. He was very impressed with the products and the many options he had to choose from so that his basement would be done exactly how he wanted it done. In this video, he talks about his experience with our company, the sales process, the installation and the results. Garnet is particularly happy with the fact that he now can reclaim and safely refinish his basement.

This father discovered water infiltrations and damages in his son’s basement in the South-Shore of Montreal. He helped his son find a good company that would have a solution to this problem. While doing his online research, he found many explanations on our website and liked the logic of our interior waterproofing system. M Ghitescu found that the WaterGuard interior drain system and the SuperSump and UltraSump sump pump systems were what they needed. In this video, our client discusses the quality of the relationship he had with our team members from the beginning of the process.

Honesty is the best policy, keep up the good work. I always tell about you guys to my friends since the system was installed, I have no water in my basement so far.

No complaints - very thorough, detail oriented.

Q:  How satisfied are you with the job we did for you ? A: Yes ;     Q : What did you think of our installation crew ?  A: Very professional ;     Q : How was the experience you had with our office staff ?   A: Great ;     Q : What are your thoughts on our salesman and his presentation ?  A: Good job ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: Reputation. I checked your references ;          

Q:  How satisfied are you with the job we did for you ? A: Very ;     Q : What did you think of our installation crew ?  A: Ok ;     Q : How was the experience you had with our office staff ?   A: Very good ;     Q : What are your thoughts on our salesman and his presentation ?  A: Excellent ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: The presentation by your sales representative ;     Comments :  I really appreciated the honesty shown by the representative who allowed me to cancel the original contract and it was a city pipe causing my problem. He was very kind and professional.  

Q:  How satisfied are you with the job we did for you ? A: Quite Satisfied ;     Q : What did you think of our installation crew ?  A: Worked well and fast ;     Q : How was the experience you had with our office staff ?   A: Ok ;     Q : What are your thoughts on our salesman and his presentation ?  A: Liked his working experience ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: The solution seemed complete and non-invasive to the existing foundation ;     Comments :  We are invested in some other Basement System products for later projects. The solutions seem very practical. Would recommend them..  

Q:  How satisfied are you with the job we did for you ? A: Very Satisfied ;     Q : What did you think of our installation crew ?  A: Hard working ;     Q : How was the experience you had with our office staff ?   A: Great job ;     Q : What are your thoughts on our salesman and his presentation ?  A: Very good ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: Local and great guarantee ;     Comments :  Great service. The team came late in the day and stayed until the job was done. Excellent work ethic.  

Q:  How satisfied are you with the job we did for you ? A: Very satisfied ;     Q : What did you think of our installation crew ?  A: Fine ;     Q : How was the experience you had with our office staff ?   A: No complaints ;     Q : What are your thoughts on our salesman and his presentation ?  A: Very thorough detail, oriented and knowledgeable ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: The concept of this system, the warranty, the price compared to a french drain, your list of references ;    

Q:  How satisfied are you with the job we did for you ? A: We were very satisfied ;     Q : What did you think of our installation crew ?  A: They were very hardworking and courtious ;     Q : How was the experience you had with our office staff ?   A: Good ;     Q : What are your thoughts on our salesman and his presentation ?  A: Clear and Informative ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: The variety of products your company offers and the competative price ;     Comments :  For added confidence in the system, we get an annual cleaning and check-up.  

I contacted Systemes Sous-sol in April/2021 via the internet and quickly received a reply from their office in Laval through which I booked a free inspection and estimate with Jerry Evangelatos, System Design Specialist for April 5th, 2021.  Mr. Evangelatos drove to Wakefield, Quebec and sat down with me to fully explain the "Dry basement solution". His presentation was clear and precise and provided full details of the systems, the cost, the time for the work. the lifetime guarantee and the preparations required. I had read the complete booklet sent to me earlier but Jerry showed me an additional video of the work to be done and with all of this information. I was able to make a decision immediately after I fully understood this system. He was able to give me the date of April 29 for the installation.  Later, I received a call from Valerie, who was pleasant, professional and enthusiastic and who offered me an earlier date. After confirmation with my plumber, I was able to accept this new appointment.  On Tuesday, April 19th, two company employees arrived, having called me to inform me when they could get here. I was very impressed with the friendliness and professional manner of Felix, who was obviously perfect bilingual, very competent and very comfortable with people. When he and his fellow Worker, Quan, arrived, they spent some time with me in the basement going over the work that would be done, the estimated time it would take and offered to respond to any questions. Felix reviewed the contract I had signed with Jerry and then set about their work.  I have never seen two men so motivated, so knowledgeable and so willing to do this job as efficiently and carefully as possible. They were both respectful of me and my home and did their work with as little disruption as possible. They worked as a team and obviously knew what needed to be done and how the best to do it. Felix kept me informed with regard to their progress and always asked whenever he needed to use an indoor plug or whatever. I have already spoken to friends and neighbors about the quality of the workmanship and the integrity that both Felix and Quan demonstrated throughout the 3 days here in my home. They worked together tirelessly and rarely if ever stopped for breaks.  Felix was extremely professional and knowledgeable and though, obviously in charge, treated his coworker with respect at all times. Quan worked comfortably alongside Felix, and both of them worked with amazing strength and speed and wasted no time in bringing the job to completion in a timely manner.  I have never been so impressed by two young men who are obviously both loyal employees, promote their products with confidence and respect and are wonderful ambassadors for your company and worthy of my respect and admiration.  I compliment the entire company on its successful completion of this contract.  Sincerely,